From time to time all staff will be faced by a difficult and demanding parent.  From challenging safeguarding decisions, academic results, to accusations of bullying,  some parents can be very intimidating or even aggressive.

This course is suitable for anyone (including support and admin staff) from primary, secondary and special schools as well as FE colleges, and will examine effective ways of handling such situations.  This course is suitable for all staff who come into face to face or telephone contact with parents.

Handling violence and aggression in the workplace is easier when you know what to do. Our course will provide you with the knowledge and skills to deal with these situations.

Booking is via RBG Services to School. Click here.